Answers to your questions

If you have any questions or encounter a problem, we invite you to consult these frequently asked questions. In the event that you cannot find the answer that suits you, please contact us.

I am a patient

If you need immediate help, please dial 811 to talk to a nurse or 911 for emergencies. You can also connect to the Quebec Chronic Pain Association’s information and support line at 1-855-368-5387.

Once on the resources page, indicate your situation (I am a: patient, caregiver or health professional). You can then specify which topic interests you (I am interested in : food,…) as well as the format you prefer (I prefer : document, video, …). Finally, you can refine your searches by selecting the Inform myself, take action or integrate (I want to) content category and specifying your preferred language. Results meeting your criteria will be displayed after confirming your choices. Note that you can also just use our keyword research.

Health professionals as well as researchers propose resources according to their interest. These resources are then checked and appraised before being offered for consultation.

The scientific committee of the strategic initiative on knowledge transfer of the Quebec Pain Research Network is in charge of this evaluation. This committee is made of patients, health professionals and researchers.

Your comments are always welcome and help us continuously improve. To do this, you can use the Contact us section of the site.

Participation in research projects is a decisive element for their success. The Quebec Pain Research Network can keep you informed of the various active research projects in the province of Quebec during the recruitment phase. To do this, you just need to register on this portal. The information you give when registering will allow you to receive invitations to participate in research projects tailored to your needs.

I am a caregiver

The Quebec Association for Chronic Pain (AQDC) aims to help Quebecers suffering from chronic pain. To do this, it has set up a help line (1-855-368-5387) which allows you to talk. The association also organizes support groups in several cities in Quebec. You can check the location and schedules by visiting the AQDC page. Please note that during COVID these support groups are in the form of video conferencing. As a caregiver, you can also contact L’appui at 1-855-852-7784.

There are solutions for caregivers. In addition to financial aid, the L’appui website allows you to discover all the opportunities for helping family caregivers.

The National Institute of Excellence in Health and Social Services (INESSS), based on the conclusions of the Agency for the Evaluation of Technologies and Methods of Intervention in Health (AETMIS), emphasizes that the services offered to Quebec patients with chronic pain are fragmented, and wait times are long at all levels of the health care system. The few multidisciplinary pain clinics (CMD) in Quebec do not have enough resources to provide care in accordance with evidence-based intervention methods. Recent actions by the Canadian government with the Canadian Pain Task Force, however, offer hope for future improvement.

Participation in research projects is a decisive element for their success. The Quebec Pain Research Network can keep you informed of the various active research projects in the province of Quebec during the recruitment phase. To do this, you just need to register on this portal. The information you give when registering will allow you to receive invitations to participate in research projects tailored to your needs.

I am a healthcare professional

As a healthcare professional, you can share its resources with your peers or as part of training. Please keep in mind to mention our portal, feel free to submit to us for evaluation any resources that you feel are of interest to distribute.

We cannot provide printed versions of our resources, but you can print these documents at your institution. However, we encourage you to check the reproduction conditions and copyright that may apply to documents of interest.

Your comments are always welcome and help us continuously improve. To do this, you can use the Contact us section of the site.

Our portal and our initiative do not have the structure to receive donations. However, contact us directly so that we can find a way for you to help us in our mission.

Technological support

If you experience technical problems (access problems, tool configuration, etc.), do not hesitate to contact a member of our technical support team at the email address support-fc@teluq.ca.

To have access to all the services, your computer must include at least:

  • Windows 10 (or later) or Mac OS 10.13 (or later) operating system.

And one of the following browsers:

  • Apple Safari 11 (or higher);
  • Google Chrome 86 (or higher);
  • Microsoft Internet Explorer 11 (or higher);
  • Microsoft Edge 86 (or higher) ;
  • Mozilla Firefox 82 (or higher).